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Contact Us

Need to get in touch? Email us at info@universalkicksco.com or submit a support request below.

Contact us

Shipping

At Universal Kicks Co. we believe shipping should be hassle free. We offer free US shipping and local drop-off in both Kansas City, Mo and Kansas City, Ks.  

*Local drop-off subject to availability

Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 14 days of purchase. You can return your product for store credit or a different product.

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*All returns are subject to review and approval.

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Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final sale and cannot be returned or exchanged.

  • Returned items must have tags still on and be returned in original packaging.

  • Returned items must have no visible signs of wear or use.

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To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.

  2. Print the prepaid return shipping label that you will receive by email.

  3. Send all items back to us using the label provided.

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